MOOT: Privacy Policy
Last updated: 27 November 2025
This privacy policy explains what personal information MOOT Limited ("MOOT", "we", "us", or "our") collects, how we use it, and your rights regarding your data.
Contact Details
MOOT Limited
Email: founders.moot@gmail.com
Website: https://moot.guru/
ICO Registration Number: CSN0303638
1. What Information We Collect
We collect personal information to provide our services and ensure the best possible experience. The information we collect includes:
1.1 Information You Provide Directly
- Names and contact details (including email addresses)
- Addresses
- Account information (including registration details, username, and password)
- Payment details (including card or bank information for transfers and direct debits, processed securely through Stripe)
- Purchase or account history
- Marketing preferences
- Information relating to compliments or complaints
1.2 Information Collected Automatically
When you use our website or platform, we automatically collect:
- IP addresses
- Browser information (browser type, version, and settings)
- Device information (device type, operating system)
- Usage information (pages visited, features used, time spent on the platform)
- Cookies and similar tracking technologies (see Section 7 below)
1.3 Information from Third Parties
We may receive information from:
- Payment processors (Stripe Payment Solutions)
- Service providers that help us operate our platform (such as Airtable for account records)
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 To Provide Services and Goods
- To create and manage your account
- To deliver the content, features, and services you request
- To process payments and transactions
- To provide customer support
- To communicate with you about your account or our services
2.2 For Operation of Customer Accounts and Guarantees
- To maintain your account and subscription
- To verify your identity and secure your account
- To enforce our Terms and Conditions
- To prevent fraud and ensure platform security
2.3 For Marketing and Service Updates
- To send you updates about new features or content
- To provide promotional information about our services (with your consent or where we have a legitimate interest)
- To personalize your experience on the platform
You can opt out of marketing communications at any time.
2.4 To Comply with Legal Requirements
- To comply with legal obligations, court orders, or regulatory requirements
- To protect our rights, property, or safety, and that of our users
- To enforce our Terms and Conditions
3. Why We Collect and Process Your Data (Lawful Bases)
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information:
| Purpose | Lawful Basis |
|---|---|
| To provide services and goods | Contract – we need the information to enter into or carry out a contract with you |
| For operation of customer accounts and guarantees | Contract |
| For marketing and service updates | Consent (where required) or Legitimate Interests (soft opt-in where appropriate) |
| To comply with legal requirements | Legal obligation |
| For security and fraud prevention | Legitimate Interests |
4. How You Can Request Deletion of Your Data
You have the right to request that we delete your personal data. To request deletion:
- Email us at: founders.moot@gmail.com
- Use the contact form available on our website at https://moot.guru/
- Request deletion through your account settings (where available)
We will respond to your request without undue delay and within one month. Please note that we may need to retain certain information to comply with legal obligations or for legitimate business purposes (such as completing transactions or resolving disputes).
5. Your Data Protection Rights
Under UK data protection law, you have the following rights:
- Right of access – You can request a copy of the personal data we hold about you
- Right to rectification – You can ask us to correct inaccurate or incomplete data
- Right to erasure – You can request that we delete your personal data (see Section 4)
- Right to restrict processing – You can ask us to limit how we use your data
- Right to object – You can object to certain types of processing (such as marketing)
- Right to data portability – You can request your data in a portable format
- Right to withdraw consent – Where we rely on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at: founders.moot@gmail.com
If you make a request, we must respond without undue delay and within one month.
6. Where We Get Personal Information From
We collect personal information:
- Directly from you when you create an account, make a purchase, contact us, or use our services
- Automatically through cookies and similar technologies when you use our platform
- From third parties such as payment processors or service providers
7. Cookies and Tracking Technology
We use cookies and similar tracking technologies to:
- Improve site performance and security
- Understand how our services are used
- Remember your device preferences and settings
- Analyze user behavior and improve our platform
7.1 Types of Cookies We Use
- Strictly necessary cookies – Essential for the platform to function
- Performance cookies – Help us understand how users interact with our site
- Functional cookies – Remember your preferences and settings
- Marketing cookies – Used to deliver relevant advertising (with your consent)
7.2 Managing Cookies
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.
Where cookies are not strictly necessary, we will rely on your consent.
8. Data Security
We take data security seriously and use appropriate organizational and technical measures to protect your personal information, including:
- Secure servers and hosting
- Access controls – Only authorized personnel can access your data
- Encryption where appropriate (such as for payment information)
- Restricted administrative access
- Regular security assessments
No online service is completely secure, but we are committed to protecting your data and will notify you of any data breaches where required by law.
9. Children's Data
Our services are not intended for users under the age of 16, and we do not knowingly collect personal data from children under 16.
If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to delete that information as soon as possible.
If you believe we have collected data from a child, please contact us at: founders.moot@gmail.com
10. How Long We Keep Your Information
We only keep personal information for as long as necessary for the purposes we collected it for. Retention periods vary depending on the type of data:
| Type of Data | Retention Period |
|---|---|
| Account information | 12 months after account closure |
| Payment/transaction data | 6 years (for accounting and tax purposes) |
| Marketing information | Until you opt out |
| Complaints and queries | Up to 6 years |
After the retention period, we will securely delete or anonymize your personal data.
For more details about our retention practices, please contact us.
11. Who We Share Your Information With
We do not sell your personal data. We may share your information with the following third parties:
11.1 Data Processors
- Airtable – Hosts our account records (located in Germany, covered by UK adequacy regulations)
- Stripe Payment Solutions – Handles and stores payment information securely
These service providers are contractually required to protect your data and only use it for the purposes we specify.
11.2 Other Third Parties
We may share information with:
- Professional advisers (such as lawyers and accountants)
- Insurers
- Potential buyers (in the event of a business sale or transfer)
- Law enforcement or regulatory authorities (where required by law)
12. Sharing Information Outside the UK
Where necessary, we may transfer personal information outside the UK. We comply with the UK GDPR and ensure appropriate safeguards are in place.
Example:
- Airtable (Germany) – Covered by UK adequacy regulations, meaning Germany provides an adequate level of data protection
If you want further information about international transfers, please contact us at: founders.moot@gmail.com
13. How to Complain
If you have concerns about how we handle your personal information, please contact us first at: founders.moot@gmail.com
If you remain unhappy with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint
14. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or services.
When we make changes:
- We will publish the updated version on this page
- We will update the "Last updated" date at the top of this policy
- Significant changes may be communicated to you by email or through a notification on our platform
We encourage you to review this privacy policy periodically to stay informed about how we protect your data.
15. Third-Party Services and Links
Our platform may include links to third-party websites, services, or applications (such as social media platforms or external resources).
We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before providing any personal information.
16. Contact Us
If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data protection rights:
Email: founders.moot@gmail.com
Website: https://moot.guru/
We will respond to your inquiry as soon as possible, and no later than one month from receipt.